
Support
Questions & Answers
German Language Courses
1. Can you organize accommodation for me?
We cooperate with the Vienna Housing Office in order to offer special rates for our participants during the months of January, February, July and August.
- 1 week single / double room [6 nights]: EUR 293/203 p/p
- 2 weeks single / double room [13 nights]: EUR 396/306 p/p
- 3 weeks single / double room [20 nights]: EUR 464/374 p/p
- 4 weeks single / double room [27 nights]: EUR 497/417 p/p
No extra cleaning fee or administrative costs will be added to the above prices, but housing office will charge you EUR 35 to make you an offer. You will also be required to pay EUR 200 deposit, but you will get back the full amount after your stay. You have to arrange the reservation directly with the Housing Office. If you tick the box “Yes, I am interested in a room” during your registration process, then the Housing office will contact you by email. Alternatively, you could opt for AirBnB or find a room/bed in one of the many hostels in Vienna. If you have any extra questions regarding accommodation, please contact us.
2. What to do if I don't know my language level?
You can take a placement test here to assess your current level.
3. Can I change the course if I realize the level is not appropriate?
4. How and when can I pay?
5. What does the course fee include?
The course price includes lesson, any supplemental material, progress tests and a course certificate in digital form (PDF). Course book is not included and can be purchased during the registration process for EUR 20.
6. Is there a deadline for the registration?
7. Do I receive ECTS credits for the course?
Yes. While our courses do meet ECTS (European Credit Transfer and Accumulation System) standard qualifications, please make sure to confirm that your particular university will accept them before enrolling in the course. Usually we recommend the equivalent of 6 ECTS for an intensive or semester course.
8. Is it possible to get my course fee refunded in case I have to withdraw from a course?
Right of Withdrawal
a. Right of Withdrawal
In the case of a completing your registration for a course, ÖSD exam or education program online, you have the right to cancel this contract within fourteen days from the day the contract was concluded without stating a reason.
In order to exercise your right of withdrawal, you must inform us by E-Mail: [email protected] of your decision to withdraw from this agreement by means of a clear statement (e.g. by mailed letter or e-mail). The withdrawal period has been observed so long as you dispatch the notification of your exercise of the right of withdrawal prior to the end of the withdrawal period.
b. Consequences of the withdrawal
If you withdraw from this agreement, we are obliged to reimburse all payments which we have received from you immediately and at the latest within fourteen days from the date on which we receive your notification of withdrawal from this agreement. For this repayment we will use the same method of payment which you used for the original transaction, unless something different is explicitly agreed with you; in no case will you incur any fees as a result of this repayment.
Has the service provided started within the period of withdrawal, you have to pay an appropriate fee which corresponds to the part consumed until notification of withdrawal was issued.
c.
In the case of a completing your registration for a course , ÖSD exam or education program in-person or by phone, following cancellation policy applies.
24 hours money back guarantee: if you cancel within 24 hours after your registration and payment (not applicable in case the course has already started).
30 days before the course or education program start you receive full amount back reduced by 10% administrative fee.
15 days before the course or education program start you receive 70% back.
7 days before the course or education program start you receive 50% back.
Only cancellations by email are accepted.
General Information
1. What is INNES Institute Vienna?
INNES Institute Vienna is an educational institute specialized in German language courses, customized academic programs, and short academic programs for international students and professionals. Our aim is to stimulate intellectual and personal development in an open and diverse environment. We enable our course participants to develop the knowledge and skills they need for succeeding in their fields. We provide an educational platform for all creative and open-minded brains to share their thoughts, expertise and experience. Our school works to the highest international academic standards.
2. How does the INNES Loyalty Program work?
You can our Loyalty Program to access great discounts. Because of our friendly, professional yet personalized approach to language learning, many learners study with us for several months. So if you are determined to succeed, why not access a great price? Pay for 2 courses and get 10 % discount on your 2nd courseI Pay for 3 or more courses and get 15% discount. Loyalty pays off with INNES!
3. How can I save money by referring a friend?
For each new friend you refer, you will receive a buildable 10% discount on your next course. Your friend will also receive a 10% discount. This offer is only valid for previous or current INNES students who refer new students. To claim your reward, all you have to do is come to the office with your friends, or send an email with their full names before they register. This offer cannot be combined with other discounts. Take part in growing the INNES community!
4. What if I need a visa to come to Austria?
5. Can you write me an invitation letter for the embassy?
6. What kind of visa can I apply for?
7. Do you recommend any airport or room key pickup service?
Yes, we do!
They offer excellent conditions and best service - if you want them to pick up your key for you before, just ask them for the special INNES offer.
if you are a group of three and more participants, we can organize a pick up for up to 6 participants for EUR 15 per person, just let us know at [email protected]
8. Cancellation Policy
Course Cancellation
24 hours money back guarantee: if you cancel within 24 hours after your registration and payment.
30 days before the course start you receive the full amount back reduced by a 10% administrative fee.
15 days before the course start you receive 70% back.
7 days before the course start you receive 50% back.
Only cancellations by email are accepted.